A UK insurer cut first-response time from 4 days to 6 hours with a document-understanding pipeline handling 40k claims a month.
Meridian handled 40,000 claims a month through a manual triage desk. First response averaged four working days, and the backlog grew every quarter.
We built a document-understanding pipeline that extracts structured facts from submitted packs, scores complexity, and routes each claim to the right handler. A human reviews every decision above a confidence threshold, and the model is retrained monthly by Meridian’s own data team.
Built to carry several times the volume it launched with, with the load test that proves it handed over alongside the code.
Two-week increments in the client’s own repositories, with their engineers pairing throughout rather than reviewing at the end.
TekRouting combines the technologies your business actually needs — AI, blockchain, data, cloud and custom software — and routes them into one working system with one purpose: growing your business.
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